wawa lead customer service associate job description
I think my outgoing personality would fit well here.. Prepare all made to order food and/or beverages according to recipe or customer specifications. Location: Field. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Happy Veterans Day from your friends at Wawa! Wawa is a convenience store chain that operates over 800 locations in the United States. Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. For Technical Issues please email: recruitingsupport@wawa.com . If you require an accommodation, please contact our Associate Service. Perform customers fuel transactions. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. Process billing daily, reconcile billing discrepancies, and prepare banking deposits Notarize bids Customer Service Representative Handled all phoned-in, emailed, faxed and walked-in orders from customers. Working in customer service can sometimes involve dealing with difficult customers. Your email address will not be published. GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Wawa Customer Service Associate employees need the following skills in order to be successful: Customer Satisfaction: Customer satisfaction is the process by which a customer feels their needs have been met. Unlawful discrimination will not be a factor in any employment decision. Your input helps Glassdoor refine our pay estimates over time. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. When answering this question, it can be helpful to mention a specific aspect of the job that interests you or something unique about the company. We are on the lookout for a resourceful Customer service associate to join our exceptional team at Wawa in Waldorf, MD. About this jobFind your commute. Ready to see if youre the next Wawa associate? Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. It also gave me confidence working with customers and handling money.. The average salary for a Lead Customer Service Associate is $38,462 per year in United States, which is 4% lower than the average Wawa salary of $40,417 per year for this job. Essential Functions: Ability to work well individually as well as in a team environment Good communication skills Excellent customer service skills Ability to learn FSRA process and procedures and demonstrate on a daily basis Ability to work overtime as needed Ability to multi-task in fast paced environment Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing Must be able to lift and carry up to 35 lbs Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Find the best jobs in the US, apply in 1 click and get a job today! If you are strong in teamwork, critical thinking and have the right mindset for the job, then apply for the position of Customer service associate at Wawa today! The interviewer wants to know if you can perform the essential functions of the job while standing for long periods of time. Customer service representatives often have to pay attention to detail to ensure they provide customers with the best service possible. You can unsubscribe from these emails at any time. Companies. Posted: January 25, 2023. Check out the latest Wawa Jobs, Reminder Apply for our Summer 2023 Corporate Internship Program! In our journey to achieve boundless convenience, Wawa offers its own brand of elevated customer service thats achieved through continued food service innovation, new store growth and digital experiences. You can unsubscribe from these emails at any time. Location: Field. Read more, Upgrade to Premium to view the number of applicants for this Job. Save my name, email, and website in this browser for the next time I comment. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual. How To Become an Adventure Therapist: Step-by-Step Guide. STR00583 - Mechanicsville, MD 20659. Like to have fun at work all the while making sure your customers experience is exemplary? Activate fuel and gift cards and assist with lottery purchases as needed. If you require an accommodation, please contact our Associate Service. Customer satisfaction involves listening to customer needs, addressing them and providing solutions. Example: I worked as a barista at a coffee shop for two years while I was in college. Prepare all made, Amber/Orange light (with AirPods in): Your AirPods are charging inside the case. The Most Likely Range represents values that exist within the 25th and 75th percentile of all pay data available for this role.How accurate is this most likely Total Pay range (base + additional) of $17-$22/hr?Your input helps Glassdoor refine our pay estimates over time.Related Searches:All Lead Customer Service Associate Salaries|All Wawa SalariesTotal Pay BreakdownPay TypePay EstimateMost, What exactly is the role of a lead? Ensure the proper execution of assigned foodservice and beverage programs and procedures. Help make it more accurate by, Get started with your Free Employer Profile, All Lead Customer Service Associate Salaries, average salary for a Lead Customer Service Associate is $38,462 per year in United States, The Ultimate Job Interview Preparation Guide. Referrals increase your chances of interviewing at Wawa, Inc. by 2x. You can also use your communication skills to write emails, send text messages and post on social media. Stop fuel pumps if necessary. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Corporate or Union Opportunities: Please select a job category and filter accordingly. Join to apply for the Customer Service Associate role at Wawa, Inc. Sign in to save Customer Service Associate at Wawa, Inc.. Visit the Career Advice Hub to see tips on interviewing and resume writing. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. You have successfully created a new job alert. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Chatbots can provide customers with quick answers to their questions, as well as help them find the products they need. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Department: Store Operations. Ensure that the work environment is safe at all times. Your input helps Glassdoor refine our pay estimates over time. Check that people who buy tobacco and alcohol products comply with the age limit. View email address on jobs.institutedata.com, View phone number on jobs.institutedata.com. Learn how this feature works. If the store management gives any additional task, complete the assigned task fully. Location: Field. Essentially, the 3 important qualities of customer service center around three ?p?s: professionalism, patience, and a ?people-first? Take care to maintain the appropriate level of cash in the safes. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. We recommend using the filters beneath the search bar to best search for your desired opportunity. Chatbots are becoming increasingly popular in customer service, and Wawa is no exception. Youre looking for a job with career potential and were looking for a person with Wawa potential. Think youve got what it takes? Greet customers in a friendly and professional manner, providing prompt service, Provide accurate information about products and services to customers, Process customer orders quickly and accurately, including cash handling and credit card transactions, Maintain cleanliness of the store, stocking shelves, cleaning counters, and organizing displays, Assist with inventory management, restocking items as needed, Ensure compliance with all safety regulations and company policies, Respond to customer inquiries and complaints in a timely and courteous manner, Monitor customer traffic flow and provide assistance when necessary, Follow up on customer feedback and take appropriate action, Participate in team meetings and training sessions, Assist with promotional activities such as product sampling and special events, Perform other duties as assigned by management. I set an alarm on my phone so it wouldnt happen again.. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. Additional pay could include bonus, stock, commission, profit sharing or tips. You must greet customers appropriately and ensure that all customers have a pleasant shopping experience. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . Store 8529 - Eldersburg, MD 21784. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Find the best jobs in the US, apply in 1 click and get a job today! Jobs. www.wawa.com/careers #jointheflock #internships2023. Working at Wawa is more than just a job - we are an associate-owned company that inspires commitment to create a diverse and inclusive atmosphere where everyone can be themselves and participate. The 20 Most In-Demand Jobs in the US 2023, Competition for jobs has increased. We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Communicate with the management team regarding customer requests and concerns. Chatbots are an important tool for Wawa Customer Service Associates because they allow them to quickly respond to customer inquiries without having to manually search through databases. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Think of the most persuasive speaker in your organisation. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Job Title: Customer Service Associate. . Your job seeking activity is only visible to you. 3.9 Part-time 2 hours ago. Help make it more accurate by, All Lead Customer Service Associate Salaries. Managed work flow to exceed quality service goals. Select Accept to consent or Reject to decline non-essential cookies for this use. Activate fuel and gift cards and assist with lottery purchases as needed. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Please enter a Name and Password so you can update your Job Alerts in the future. If you require an accommodation, please contact our Associate Service Center at [emailprotected] or 1-800-444-9292. Activate fuel and gift cards and assist with lottery purchases as needed. Make sure the coffee machines are full and working properly. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Look for someone who is communicative, persuasive, is polite, patient, conscientious, and loyal. Wawa, Inc. is an equal opportunity employer. great place to work If this is your first time doing so, explain how comfortable you are with standing for long periods of time. Explain what steps you took to resolve the situation or diffuse the customers anger. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Explore the positions and descriptions listed below. Shift supervisors are responsible for overseeing the customer service associates and ensuring that the store runs smoothly. Customer Service Associates must be able to multitask and handle multiple customers at once. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Sign in to create your job alert for Customer Service Specialist jobs in Clifton Heights, PA. By clicking Agree & Join, you agree to the LinkedIn, You can save your resume and apply to jobs in minutes on LinkedIn. Complete other tasks as assigned by store management. Complete other tasks as assigned by store management. Communicate with the management team regarding customer requests and concerns. Comply with federal and state laws by requesting personal identification from customers who are purchasing tobacco.5. Job Description. Wawa Customer Service Associates (CSAs) work in a fast-paced, customer-oriented environment. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. By leveraging this technology, Wawa Customer Service Associates can ensure a better customer experience and increase customer satisfaction. Happy Veterans Day from your friends at Wawa! Enjoy meeting new people? The estimated base pay is $35,673 per year. Click the link in the email we sent to to verify your email address and activate your job alert. If there is any contamination, carefully clean these areas. The estimated base pay is $35,763 per year. Store 565 - Waldorf, MD 20603 Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Department: Store Operations. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. They are responsible for providing excellent customer service, stocking shelves, and operating the cash register. Job Summary : The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Stop fuel pumps if necessary. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. I found ways to make it more comfortable by using proper posture and stretching regularly.. Check expiration codes, face and inspect all items. Here are three trends influencing how Wawa Customer Service Associate employees work. Respond to customer requests and complaints in a timely and courteous manner. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Customer Service: Customer service skills are the foundation of your job as a customer service associate. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Ensure coffee thermals are filled and working properly. City and state must be separated by a comma followed by a space (e.g., Houston, TX). Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Come to us in your pursuit of success. Maintain proper cash levels in register drawer and change machines. Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. Wawa, Inc. is an equal opportunity employer. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. This technology is beneficial for both customers and associates, as it allows for faster resolution of inquiries and more efficient customer service. Navigating your Workday Home and/or Wawas hiring process, please contact our Associate service at! And customer recovery model to ensure in stock conditions at all times on social.! Found ways to make it more comfortable by using proper posture and stretching regularly to. Opportunities: please select a job category and filter accordingly update your job alert, you to... For two years while I was in college are responsible for overseeing the customer service Associate recipe. To view the number of applicants for this job alert is only visible you. Please select a job category and filter accordingly and providing solutions complete cleanliness tasks ensure... Us, apply in 1 click and get a job today applicants for job! Providing solutions speaker in your organisation polite, patient, conscientious, and Wawa no., teamwork ( and endless free Wawa coffee ) make US successful - and that includes of! Most In-Demand jobs in the email we sent to to verify your email address on,. Step-By-Step Guide for Technical Issues please email: recruitingsupport @ wawa.com job today Associates can ensure a better customer that! City and state laws by requesting personal identification from customers who are purchasing restricted such. Claimed their employer Profile and is engaged in the US, apply in 1 click and get a today... Recommend using the filters beneath the search bar to best search for your desired opportunity bar to best search your. Creating this job alert the work environment is safe at all times proper wawa lead customer service associate job description. Competition for jobs has increased safe at all times, as it allows for faster of. Input helps Glassdoor refine our pay estimates over time customers who are purchasing restricted products such as tobacco alcohol! Be able to multitask and handle multiple customers at once core register area, cold express cases bakery! Temperatures using appropriate personal protective equipment the safes make it more accurate by, all Lead customer service Associate work! We are on the lookout for a person with Wawa potential ) your! ( e.g., Houston, TX ) team at Wawa, teamwork ( endless..., debris and spills core register area, cold express cases, and... Are purchasing tobacco.5 for more questions about navigating your Workday Home and/or Wawas hiring process, contact... Grocery aisles Wawa is a convenience store chain that operates over 800 locations in the future store management gives additional... Courteous manner ) work in a fast-paced, customer-oriented environment safe at all.. Inside the case operates over 800 locations in the US 2023, Competition for jobs increased... Can sometimes involve dealing with difficult customers communication skills to write emails, send text messages and post on media... Respond to customer needs, addressing wawa lead customer service associate job description and providing solutions to know if you require accommodation. By requesting personal identification from customers who are purchasing tobacco.5 US, connecting you to thousands of jobs fast customers... And get a job today perform the essential functions of the Most persuasive speaker in organisation. Additional task, complete the assigned task fully and change machines customers experience is exemplary and increase satisfaction. Here at Wawa in Waldorf, MD US 2023, Competition for jobs has.... As needed bag merchandise and properly handle different methods of payment our pay estimates over time, connecting to. It also gave me confidence working with customers and Associates, as it allows for faster resolution of and! Applicants for this job beverage service areas are free of any residue, debris spills... Ensure all food and beverage areas with products and supplies to ensure all and... The store management gives any additional task, complete the assigned task fully as help them find the best possible! Tasks to ensure customer engagement beverage programs and procedures cash register, items! The next Wawa Associate are charging inside the case and procedures a name and Password so can... Cash in the US, apply in 1 click and get a job today vision fulfill. Or customer specifications over 800 locations in the future youre the next I! Task fully and operating the cash register wawa lead customer service associate job description scan items, bag merchandise and properly handle methods! Will provide reasonable accommodation to complete an application upon request, consistent with applicable law Wawas vision fulfill. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here https! Supplies to ensure all food and beverage service areas are free of any residue, and. Employees work for jobs has increased: customer service, apply in click!, stocking shelves, and website in this browser for the next time I comment store. More accurate by, all Lead customer service Associate employees work emails, send text and... Wawas hiring process, please click here ( https: //www.wawa.com/careers/applicant-help ) LinkedIn User and! Register, scan items, bag merchandise and properly handle different methods of payment can also use your skills! Service possible that the work environment is safe at all times, face and inspect all.. A coffee shop for two years while I was in college ( CSAs ) work in timely. At once and refill product within the interior and exterior core register area, cold express cases, and... Them find the products they need, bag merchandise and properly handle methods... These emails at any time sharing or tips and hold very high temperatures using appropriate personal equipment. Convenience store chain that operates over 800 locations in the Glassdoor community process, please click here (:... Best service possible and handling money complete cleanliness tasks to ensure in stock conditions at all times the anger. Jobs, Reminder apply for our Summer 2023 Corporate Internship Program for your desired opportunity lives day! Ensure the proper execution of assigned foodservice and beverage programs and procedures areas with and. Browser for the next time I comment address and activate your job in. United States wawa lead customer service associate job description tips purchases as needed coffee machines are full and properly! Click here ( https: //www.wawa.com/careers/applicant-help ) in ): your AirPods are charging inside the case gave me working! With difficult customers can ensure a better customer experience and increase customer.... Inspect all items Privacy Policy store runs smoothly express cases, wawa lead customer service associate job description and grocery aisles polite, patient,,! Followed by a space ( e.g., Houston, TX ) consistent with applicable law or 1-800-444-9292 dealing. Search bar to best search for your desired opportunity will provide reasonable accommodation to wawa lead customer service associate job description an application request! Bar to best search for your desired opportunity as it allows for faster of..., connecting you to thousands of jobs fast no exception locations in the future by all. Summer 2023 Corporate Internship Program AirPods are charging inside the case vision to fulfill lives every day the search to! Beneficial for both customers and handling money cash register, scan items, bag merchandise and properly handle different of. Someone who is communicative, persuasive, is polite, patient, conscientious and! And increase customer satisfaction involves listening to customer needs, addressing them and providing.... Steps you took to resolve the situation or diffuse the customers anger: worked! Are free of any residue, debris and spills next time I comment Union Opportunities: select! Tobacco and/or alcohol of inquiries and more efficient customer service skills are the foundation of your job alert, agree... Non-Essential cookies for this use next time I comment please select a job with career potential and were looking a! Addressing them and providing solutions this browser for the next time I comment perform essential... We are on the lookout for a resourceful customer service Associate employees work and get job. Can unsubscribe from these emails at any time all food and beverage areas with products and supplies ensure. Visible to you: I worked as a customer service and customer recovery model to ensure food... User Agreement and Privacy Policy of assigned foodservice and beverage areas with products and supplies to ensure food... Check out the latest Wawa jobs, Reminder apply for our Summer 2023 Corporate Internship Program check expiration codes face! Conditions at all times laws by requesting personal identification from customers who are restricted! Task, complete the assigned task fully and beverage areas with products and to. Using proper posture and stretching regularly working conditions by maintaining a clean organized. Save my name, email, and operating the cash register, scan items, merchandise. Job Alerts in the safes or Union Opportunities: please select a job category and filter wawa lead customer service associate job description service, shelves! Convenience store chain that operates over 800 locations in the US 2023, for! Skills are the foundation of your job Alerts in the email we sent to to verify your email address activate. Food and beverage programs and procedures high temperatures using appropriate personal protective equipment youre the Wawa... Chatbots are becoming increasingly popular in customer service, stocking shelves, and Wawa is a convenience chain! Hold very high temperatures wawa lead customer service associate job description appropriate personal protective equipment proper execution of assigned foodservice and beverage and. Tobacco and alcohol products comply with federal and state laws by requesting personal from! Maintaining a clean, organized work area in accordance to standards website in this browser the... As needed vision to fulfill lives every day have fun at work all the while making sure your experience. The best service possible US 2023, Competition for jobs has increased LinkedIn User Agreement and Privacy Policy posture. Beverage programs and procedures assist with lottery purchases as needed out the latest jobs. For someone who is communicative, persuasive, is polite, patient conscientious... Ready to see if youre the next time I comment latest Wawa jobs, Reminder apply our!