virgin voyages cancellation policy covid
Within 120 in Premium. Change names on the reservation; permissible up to 48 hours before your Voyage sailing date. Make sure to plan ahead as they'll only allow those more than two weeks out from their second dose before boarding. Below is a list of things you need or can book before you get on board: Below is a list of things you can only book once youre on the ship: What you need to know before heading out to jewel-toned isles and late-nights in colorful spots across the Med. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. The 411 on what to book pre-sail, and what you can book once we get out to sea. Let us worry about handling changes, while your Sailors focus on having something to look forward to. We ask that all Guests complete the online check-in as soon as possible. The Plantation-based cruise line was set to debut in March 2020, but the . Guests are under no obligation to identify themselves solely because they have a disability when they seek no special assistance, special services, or privileges. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. We also deploy body cameras on our Security Team members. In the event of strikes, lockouts, labor issues, riots, health emergencies, weather conditions, mechanical difficulties or a variety of other reasons, Virgin Voyages has the right to cancel, advance, postpone or substitute any scheduled sailing or itinerary without prior notice. 1. How Reassuring are New Cruise Cancellation Policies Really? The new sail date must be within a year of the originally-scheduled Voyage sailing date. You can do so on the, Dinner reservations at our eateries are available for booking, Shore Things are open and available for booking as well, Redemption Spa and Thermal Suite services, Lunch and breakfast reservations at our eateries, We will deny boarding to any Sailor whose response is yes" at boarding to any COVID related questions. Refunds will be returned to the original form of payment, less any nonrefundable deposits or cancellation fees, which will be returned in the form of FCC to be used on a future booking. Its time to hit the water exploring far away places, sunsets in romantic spaces, and (overpacking) suitcases. Passengers who do so are eligible to receive a full refund in the form of FCC. Required pre-flight COVID tests on disembarkation, 1. TheU.S. Department of StateandU.K. Government, and other governmental agencies, regularly issue advisories and warnings to travelers giving details of local conditions in specified cities and countries according to the agency's perception of risks to travelers. Travelers who were booked on now-canceled sailings on the Resilient Lady can request a full refund of their trip (plus a 25% future voyage credit), or choose the "Double Your Value" option for a. TPG values it at $1,600. Below we have a comprehensive checklist of all the required documents you will need to complete and submit before you get to the port. From the must-brings (like your passports and vaccine cards) to the nice-to-haves (like swimsuits and sunglasses), we have a list to help you prepare. Standard refunds for guest cancellations are based on how far in advance of sailing the cancellation is made. Virgin Voyages shall not be responsible for failure to adhere to published arrival and departure times for any of its ports of call. The challenges we are facing are not exclusive to Virgin Voyages; they're affecting our industry and travel as a whole. Flights and transfers are not included. If you test positive for COVID-19 or have been directly exposed fewer than 30 days before you embark, youre also entitled to the above. Norwegian Cruise Line has, until further notice, extended its flexible cancellation policy, which allows passengers to cancel sailings scheduled to depart during a declared public health emergency, even if they haven't fallen ill with COVID-19 or been a close contact of someone who tests positive for COVID-19. Where any cancellation reduces the number of full paying party members below the number on which the price, number of free places and/or any concessions agreed for your booking were based, we will recalculate these items and re-invoice you at the applicable higher price. What to expect on the day of your voyage. In addition, there are other terms and conditions that apply (hey, its a complex operation to havean amazing adventure with 2,700 Guests!) For your deposit, you can request a Future Voyage Credit at this time. Click. Cancel booking. For a look at our full Voyage Well Ashore terms and conditions, please click here. Check you've typed your email address correctly. If you or anybody travelling with you wishes to cancel either your/their holiday, you must contact Shoreside Sailor Services if booking direct (through our Contact Us page is best,or call in US 1-954-488-2955; if in the UK call +44-20-3003-4919), or your travel agent or tour operator, and give notice of the cancellation. Spa treatments. You can, of course, unsubscribe at any time. Local regulations at the time of disembarkation will dictate if you are able to travel home as you had originally planned. Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. This web page or any of the Additional Terms & Conditions below may be withdrawn at any time, in our sole discretion, with or without notice. If you have not paid in full, any money you have paid will be refunded to the original form of payment. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Related: Does MSCs latest vessel really cater to Americans? The remaining balance is refundable on any cancellation made 121 days or more from departure. Current FVCs issued by Virgin's halt of service are valid throughout 2022. Does MSCs latest vessel really cater to Americans? Those who test positive for COVID-19 will receive full refunds right up until embarkation day. (Proof is required.) There's also a required health screening to be filled . Ultimately, the type of refund youll receive depends on the specific policies for your cruise line, how close you are to the sailing date, whether or not youve made your final payment and whether or not you actually have COVID-19. What to put in your carry-on: You can, of course, unsubscribe at any time. Within 60 in Economy. Anyone who books a Virgin Voyages sailing on or before May 31, 2022, for a cruise departing on or before Oct. 15, 2022, is eligible to receive a full refund in the form of FCC when they cancel at least 48 hours before theyre scheduled to set sail. When you arrive at the port and check-in at the terminal, youll be able to pick up The Band and start your vacation with digital (sea) breeze. We will look after you if you test positive for COVID on board. Once we have received your deposit (or full payment if within 120 days or less of the sailing date), the voyage fare you pay is locked-in, that is, the voyage fare will not increase. Should you get Global Entry or TSA PreCheck? No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. Credits must be used by May 31, 2022, to book a new cruise that departs by Dec. 31, 2022. In some cases, the answer is yes. Virgin Voyages strongly recommends that Guests and their travel professionals obtain and consider such information when making travel decisions. Guests under The Package Travel and Linked Travel Arrangements Regulations 2018. Guests who booked any 2021 sailing prior to March 2021 may cancel at any time up to 48 hours before sailing and receive 100 percent future voyage credit. Our considerations and protocols at our destinations, 9. While we are as disappointed as you are, know that this is just a temporary setback and will not stop us from becoming the world's most irresistible holiday. Below weve broken down a comprehensive checklist of all the required documents youll need to complete and submit before you get to the port. In limited situations where Guest would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we reserve the right to refuse permission to participate in all or part of the Voyage. This offer does not apply to world cruises or world cruise segments. Our quarantine protocol aboard our lady ships is as follows: Below weve outlined some of the financial details, and how weve got your back, in the rare case that there are COVID-19-impaced Sailors: And finally, our contact tracing protocol on board is as follows: Caring for each other extends beyond the time we sail together. The credit is to be used by June 30, 2023, either to book another sailing departing by June 30, 2023, or toward payment for another existing booking. 0:00. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements beginning 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady. Sailing from Portsmouth, UK, the summer staycation-at-sea voyages will include three and four-night itineraries with a total of six sailings during August. For those who made bookings by April 29, 2022, for sailings departing before December 31, 2022, Azamara is allowing passengers to cancel as little as 48 hours ahead of their sailings. The annual airline fee statement credit can be complicated to take advantage of compared to the broader travel credits offered by competing premium cards. 3. When you arrive at the port, you and your fellow Sailors will need to bring the following items in order to board the ship: 2. Voyages are booked directly with Virgin Voyages and are subject to their terms and conditions. We couldn't find any reservations with the information you have provided. Following the requirements of local territories, and consulting CDC guidance, we will test Sailors exhibiting symptoms while boarding and/or during their voyage when necessary. Beyond that, it becomes non-refundable. But if you need help, well do our utmost to provide it. Refunds will be issued to the original form of payment, minus any cancellation fees, which will be refunded via FCC. In order to facilitate the embarkation process, Guests may complete the online check-in process as soon as all their deposit is paid. Upon arrival, all Sailors are required to fill out a health declaration (aka the health check form). If you test positive, you will be denied boarding. What happens if a Sailor tests positive at the terminal? While our standard booking policies provide options and flexibility should plans change, from time to time we may activate a specifically branded Flexible Booking Policies offer, or other special offers, that may affect bookings, deposits, payment schedules, cancellations, and/or refunds on cancelled voyages. Plus Ups are excluded. A fare difference may apply at the time of rebooking. Virgin Voyages announced that all passengers and crew must be fully vaccinated for Covid-19 before embarking on its ship. has spent more than a decade writing about travel, with particular emphasis on cruises. Sometimes it's worth a large investment to reap the benefits of a great credit card. Virgin Voyages cannot be responsible for the financial condition or integrity of any travel agent utilized by you. The FCC must be used on a sailing that departs within one year of when the FCC is issued. There's complimentary WiFi on board, so you dont need to check with your provider about data roaming charges. For down-category change, fare decrease will be provided in the form of onboard credit or Future Voyage Certificate. In accordance with our industry standards and with consideration and guidance by the CDC, we are adjusting our protocols. Health and wellbeing Virgin Voyages reserves the right to deny participation in certain activities based on past or present medical conditions. Virgin Voyages has the right to refuse or revoke passage to anyone who, in its judgment, is in a physical or mental condition unfit for travel or who may require care beyond that which Virgin Voyages can provide. Virgin Cruises Intermediate Limited (referred to herein as Virgin Voyages, we, or our) has two Ticket Contracts, but only one will apply to you as a Guest: one is for a Guest from everywhere except the United Kingdom, and one is for a Guest from the United Kingdom. Voyages booked after March 31, 2022, are governed by the line's standard cancellation policy. We've made it safe, so you can do everything. Unruly, abusive or aggressive behavior toward other Guests or crew will not be tolerated and may be grounds for disembarkation as well. Learn more. Many brands have greatly eased their cancellation policies (but be warned that it might not last for much longer). More than 60 in Economy. Standard cancellation policies are found in the ticket contract. American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. When you arrive at the port and check-in at the terminal, youll be able to pick up The Band and start your vacation with digital (sea) breeze. Again, well leave the fun packing elements to your discretion (after all, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them. If they cancel fewer than 60 days prior, refunds will be issued according to the temporary, flexible schedule. Welcome to help centre. In order to sail with us and ensure that we Voyage Well together, we need you to sign our Voyage Well acknowledgment. Related: First impressions of Virgin Voyages Scarlet Lady from an expert cruiser. Learn more. Suggestions for things to bring in your suitcase: We've put together some information so that you know exactly what you need to book pre-sail, and what you can book once we have set out to sea. Different refund policies may exist for bookings made outside the United States or Canada. Check here before booking an award fare. We have processes in place to ensure you get home safely if you test positive for COVID on board. Guests underThe Package Travel and Linked Travel Arrangements Regulations 2018. For bookings made prior to May 31, 2022, for voyages departing before September 30, 2022, passengers can cancel up to 30 days before sailing and receive a full refund to the original form of payment, minus any nonrefundable amounts, which will instead be issued as FCC. Travel restrictions may apply to those that test positive prior to, or during the voyage or those that have been identified as close contacts. Ticket Contract for All Guests except those from UK, The Package Travel and Linked Travel Arrangements Regulations 2018, These are our standard booking policies. Always check with your cruise line or travel agent before making a decision. 19952023, The Independent Traveler, Inc. Mega-Chart: Compare Hurricane Sandy Cruise Line Compensation, Azamara Le Club Voyage Cruise Loyalty Program, Hidden in the Fine Print: 16 Things You Need to Know About Your Cruise Contract. Additional rights may apply to our U.K. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. For assistance, please call 1-800-430-5308, or in the UK +44-20-800-3688912. In keeping in line with the rest of the travel industry, we have removed all vaccine and testing requirements starting 10/30/22 on Valiant Lady and 10/28/22 on Scarlet Lady. Our points-obsessed staff uses a plethora of credit cards on a daily basis. You must notify Carnival of a positive result or exposure within 24 hours of receiving it. The current welcome offer on this card is quite lucrative. COVID-19 antigen testing prior to sailing. Sailors who are in a group with someone who tests positive, but did not physically travel with them to the terminal, will be allowed to sail as long as they test negative for COVID at the terminal. We may have special and/or limited booking or cancellation policies in place for limited times, so click here or the Offer Terms and Conditions link below. Full payment, including taxes & fees, is required 120 days prior to your departure date. If this is not complete, we cannot let you board the ship. The sail date is the date the ship, on the Voyage portion of your holiday, departs the port of embarkation. You will be required to follow all posted instructions while sailing with us. Booster shots are recommended for those who are eligible. We will look after you if you test positive for COVID on board 3. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. COVID-19 information hub We want to ensure your journey with us is seamless, from determining travel and entry requirements to our health and safety procedures. Virgin Voyages will have no further responsibility toward Guest in this instance; the cost of return to the port of embarkation or Guests home will be borne by the Guest. Again, well leave the fun packing elements to your discretion (after all, you know how you like to vacation), but we have some recommendations about what to bring and how to bring them. The vessel Master and crew may search the Guest, Guests cabin, Guests Baggage, and Guests Property where reasonable cause exists that a condition on the person, in the cabin, or in baggage may pose a danger, risk, or inconvenience to the health, safety, or security of the ship or anyone on board, with or without notice to the Guest. Any such changes are for your safety and beyond Virgin Voyages control. Virgin Voyages was the first cruise line operating from the United States to remove the pre-cruise COVID-19 test in July of this year but is bringing this test back for unvaccinated cruisers.. By proceeding, you agree to Cruise Critics, Virgin Voyages Cruise Line Refund Policies. Improve earnings, maximize rewards and track progress toward dream trips. Notice of any of the above items may be made online at booking to our Shoreside Sailor Services by clicking, If any such special need or condition arises after a Guest has booked a Voyage, the Guest is requested to report it to. Related: A look inside Regents most expensive cruise ship. The safety and security of our Guests and vessel are paramount. For example, if you test positive for COVID or were in close contact with a positive case on day 2 of a 4-night voyage, and needed to quarantine/ isolate for the last 2 days you would receive a 50% FVC based on the voyage fare paid, excluding taxes and fees. In response to Center for Disease Control and Prevention 's decision to discontinue its voluntary COVID-19 program for cruise ships, Virgin Voyages has decided to mirror the rest of the travel . Such a Guest will be responsible for all applicable fees and travel expenses to that subsequent port of call. Bookings made within 44 days or less of the sailing date require full payment at time of booking (and will not be held for 24 hours). If you test positive for COVID while on board, you will remain safely in your cabin as your designated quarantine zone. Related: Curious about Holland Americas newest Rotterdam? The list of things we recommend that you bring along with you, 5. Travel Restrictions to Prevent the Spread of Disease, When NOT to Travel: Avoid Spreading COVID-19 | CDC, Travel during the coronavirus pandemic | European Commission, In addition to pre-voyage assessments completed by those who are deemed high risk of becoming infected with SARS-CoV-2 (Coronavirus), we will collect a pre-voyage medical questionnaire/health declaration that all Sailors must complete before boarding the ship, This pre-voyage medical questionnaire opens up for completion in the Virgin Voyages Sailor App 24 hours prior to sailing, Sailors cannot board the ship until they have completed this questionnaire, If Sailors responses cause our medical team concern (i.e. You can follow her daily exploits, both at sea and on land, on Instagram or Twitter @slyjabroni. They will receive 100% of the cruise fare paid in the form of FCC. Her favorite cities include London; Amsterdam; Krakow, Poland; Phnom Penh, Cambodia; Dawson City, Yukon; and anywhere known for outstanding pizza and theater. No change fees will be charged for Voyage date or cabin changes. Taxes, fees, and port charges are refundable on all cancellations other than mid-cruise early departures and no-shows. Required pre-flight COVID tests on disembarkation. Our UK Guests have particular rights provided in the UK Ticket Contract, which terms prevail over conflicting terms in this paragraph. Additional rights may apply to our U.K. With restrictions easing and travel becoming easier once again, our COVID-19 flexible booking policy came to an end on 23 June 2022. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Fly round trip to London for as low as $431, Did Norwegian Cruise Line make its new ships too small? Get $200 back in statement credits each year on prepaid Fine Hotels + Resorts or The Hotel Collection bookings, which requires a minimum two-night stay, through American Express Travel when you pay with your Platinum Card. On cancellations made 121 days from sailing, you can expect the balance after your deposit as a refund. We may receive compensation when you click on links to those products. For all Silversea sailings scheduled to depart through March 31, 2023, cruisers can cancel and choose either a full refund or credit to be used for a future cruise booking with the line. Claims must be made directly to your insurance company. Once you check in, youll receive your Band and board the ship. If 3 or 4 Guests are booked in a triple- or quadruple-occupancy cabin and 1 or 2 Guests cancel, we retain the right to move remaining Guests to a smaller cabin (triple- or double-occupancy) in the same category. Nothing. The list of required items to bring with you on embarkation day. Based on local regulations, masks may be required during embark and disembarkation in COVID testing sites, terminal buildings, and while on shuttle bus services. Earn 80,000 Membership Rewards points after you spend $6,000 on purchases on your new Card in your first 6 months of Card Membership. Head over to our Sailor App to sign the acknowledge form. When you cancel the cruise: This gets a little tricky. - You have the most flexibility outside of 120 days prior to your departure date. We'll waive the additional cost, so you don't pay more than for your original ticket. All money will be forfeited for cancellations two weeks or less before sailing. But you do have the option to transfer, sell, or otherwise have someone go in your place up to 48 hours before your Voyage. Due to the risks inherent in travel by sea, if a Guest has any special medical, physical or other requirements, the Guest, the Guests travel agent, or any person booking on Guests behalf is requested to inform us at the time of booking of any special need or other condition for which Guest or any person in Guests care may require medical attention or accommodation during the Voyage, or for which the use of a wheelchair or service animal is contemplated or necessary. For cruises booked through a travel advisor, contact the advisor directly regarding refunds. This card comes with a long list of benefits, including access to Centurion Lounges, complimentary elite status with Hilton and Marriott, at least $500 in assorted annual statement credits and so much more. Guests will be able to change the date of their booking without a change fee or place their fare into credit with the cancellation fee waived. Booking a Voyage on one of our ships constitutes acceptance of the items listed above (but as for the Ticket Agreement, only the one applicable to you), which include these Additional Terms and Conditions. Quarantine and contact tracing requirements with confirmed COVID-19 cases, 10. Water or soft drinks in boxes and cans are permitted in hand luggage only, Anything you want (or need) to use right away. Submit an insurance claim if travel protection (aka travel insurance) was purchased. Voyages aboard Virgin's Scarlet Lady, the first ship in its fleet, had already been delayed twice due to the pandemic, with Virgin most recently pushing back the maiden voyage to Oct. 16, Cruise . Guests requiring the use of service animals (US) or assistance dogs (UK and EU) are asked to notify us not less than 21 days prior to the Voyage. On March 12, Virgin released a statement postponing the showcase tour of the inaugural season of Scarlet Lady until July 15, and the Maiden Voyage taking place Aug. 7. They are happy to take reasonable steps to avoid filming you where you indicate that this is your preference but you may be included unless you tell us otherwise. The good news for those itching to cancel a booking is that its easier than you might think with some lines at least for now. We reserve the right, without liability whatsoever, to refuse passage, disembark, quarantine, deny service of alcohol to, restrain or confine to a cabin or any other area, any Guest whose physical or mental condition, or behavior, or the physical or mental condition or behavior of any person in the care of Guest, considered in the sole opinion of the Master and/or the doctor onboard to constitute a risk to the Guests own well-being or that of any other Guest, crew member or person, or to the safety of the vessel. Flexible booking policy (bookings made before 5th February 2021) Your new round trip*** fare is. a Sailor has answered Yes to any question) Sailors will be asked, on arrival at the terminal, to meet with the Virgin Voyages medical care crew for an evaluation prior to boarding, The medical care team will decide, based on this evaluation, if a Sailor is fit to travel or not, If deemed not fit to travel, those particular Sailors will be denied boarding, We do not require travel insurance to sail, but strongly advise Sailors to purchase private travel insurance and make sure that it covers you for COVID-related expenses, At a minimum, you should have coverage for the cost of cancellation by yourself and the cost of medical treatment and assistance, including repatriation, or in the event of an accident or illness, It is your responsibility to make sure that the insurance you purchase is suitable for your particular needs, and to purchase additional or alternative insurance if required, Please read your policy details carefully and bring your policy with you, If you choose to travel without adequate insurance, we may not be liable for any losses suffered by Sailors with respect to what insurance covers, Self-isolating as a result of COVID-19 symptoms, Sharing a household or support bubble with somebody who has experienced COVID-19 symptoms in the last 14 days, If youre unsure as to whether or not youre in a high-risk health group, please call, We recommend that you wear a mask when you feel it necessary, wash hands frequently, and maintain social distancing when you can, When flying on planes or using car services like Uber or Lyft, we ask that you abide by their mask-wearing protocols, a blood cancer (such as leukemia or lymphoma), a weakened immune system due to treatment (biological therapy, chemotherapy, or radiotherapy). Virgin Voyages, Richard Branson's adult-only cruise line, will require all passengers and crew to be vaccinated for COVID-19 before boarding, the company announced Tuesday . While we seek to provide reasonable protection for your comfort and safety on board our vessels, we cannot guarantee freedom from all risks associated with war, terrorism, crime, or other potential sources of harm. Passengers are able to cancel closer to the sailing date if they or someone in their travel party tests positive for COVID-19. We urge you to read them, as youre agreeing to be bound by them when you book a cruise with Virgin Voyages (a Voyage). If you test positive prior to your sail, we have credit/refund policies so you can join us soon Before the voyage: At the terminal: 2. Conversely, It may be your Voyage sail date if that is the only thing you booked with us. Complete the Voyage Well acknowledgement in our Sailor App, 5. For an explanation of our Advertising Policy, visit. 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